Disclaimer Notice-Loss of Computer Data
As part of the repair process, it may sometimes be necessary to re-format your computer’s internal or external hard disc drive(s) and/or to re-install your computer’s Microsoft Windows® operating system. Both of these procedures are carried out only as a last resort and after the engineer has attempted by all other means to diagnose and resolve the problem(s).
All data regarded as either required, important and/or critical should be backed up (saved to another hard disc drive or to removable media, for example, a CD- R or DVD-R disc) prior to any intended re-installation of Microsoft Windows® or the re-formatting of your computer’s internal or external hard disc drive(s). Following successful re-formatting of the hard disc drive(s), all data will have been erased. Following successful re-installation of Microsoft Windows®, your computer will have been returned to “Factory Settings”, in other words, to the state it was in when it left the manufacturing facility.
Computer data can also be lost for a wide variety of other reasons, for example, problems affecting the computer’s internal or external hard disc drive(s), as a result of virus or spyware infections, due to corruption of data files and/or folders, etc. The only way in which you can effectively safeguard yourself against the risks associated with loss of data is to maintain a regular and systematic backup procedure.
Our Labour Charges
Our standard labour rate is £70.00 per hour. Our minimum charging period is one hour. After the first hour, we charge in blocks of thirty minutes at the rate of £35.00. Any parts required are priced individually and are not included in the standard labour rate. Remote Support rate is £50.00 p/h if PC fixable by Remote access.
With this service, we can remotely control, fix and support your PC no matter where you are in the world from our workshop. (Terms & Conditions Apply)
We, us, our and other first-person plural terms refer to 786 Computer Repairs, its employees and other authorised agents
You, your and other second-person terms refer to the person undertaking this remote access agreement
If we have installed any remote support software (e.g. LogMeIn, CrossLoop, WinVNC, OneClick, Zolved, Team-viewer) on any of your PCs, although we won’t ever access your machine without your permission, you must understand that we are potentially able to access and view any activity on such PCs at any time. Please ask us to show you how to disable this feature or to remove them completely if you do not agree.
We strongly suggest that you back up any important files that are present on your machine because although we take great care, in very rare cases changes made to a computer system can cause unpredictable results.
We will not accept any responsibility for data loss whatsoever.
We may have to reset some parts of the software on your machine, this may include deleting saved passwords and/or uninstalling software products. If you do not have the software discs and license keys or are unable to log in to re-download your software, you may need to buy another copy.
Remote support software potentially gives us the right to access all the data on your machine. Although we will not look at the contents of any files that are outside the scope of the work we are carrying out, please ensure that you are comfortable with this.
No Fix No Fee
The policy does not apply in the following cases: –
The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work.
The engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software disc or product key.
The engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component.
The policy does not apply to work related to data recovery, laptop screen replacement, third-party issues, computer virus or spyware problems or to cases in which the computer has been struck by lightning.
I understand that 786 Computer repairs will not accept any responsibility for loss of computer data, however caused, including any alleged loss sustained during an attempt at data recovery. I also confirm that if the computer’s Operating System is to be re-installed, I will provide the engineer with an original licensed Operating System disc and a valid Product Key.
I confirm my agreement to the company’s labour charges, as stated in this document, and to the full terms and conditions of the No Fix — No Fee & Remote Support policy.
I confirm that I am authorised to make this declaration and that I am either the owner of the computer system or a duly authorised representative of the owner.
I agree that the effect of this document will continue and subtend in full for a period of 7 days from the date of my signature, in respect of any and all works carried out by 786 Computer repairs during that period.